Tenant FAQs

Our website has a link to click on to view a property. It will direct you to ShowMojo to schedule a time to view. Most of our properties are self showings, with a secure lockbox, allowing you to schedule a time that works with your schedule. A few of our properties are shown by appointment only. ShowMojo will ask you to upload a copy of your drivers license and enter credit card information. These are for security and verification purposes only. Once approved, you will be given a temporary lockbox code allowing you to access the property.

Once the property has been viewed by the potential tenant, following our online link “apply now”, to submit an for application 24-hours a day. The submission incurs a non-refundable fee of $50.00 payable at the time of application submission. All adults over the age of 18 living at the property must submit an application. Applicant must view a property before an application will be considered. Applications are valid for 6 months and can be applied to other properties if interested.

Yes, all tenants 18 years and older are required to be screened through the application process and are required to be included on the lease. Once approved for a property, a property manager will contact you. The typical lease length in today’s market is a 1-year term. Most leases are signed electronically.

The required security deposit typically is equal to one full month’s rent. Payment of the security deposit is required prior to occupancy and must be paid with certified funds (cashier’s check or money order).

The pet policy depends on the preference of the property owner but are usually allowed in single family residences. A pet administration fee is charged prior move-in. Prior to the approval of any pet, the applicant is also required to complete a pet screening process online. Unauthorized pets at the property constitute a breach of the lease terms.

We will always recommend personal property or “renter’s” insurance as your personal property (clothes, furniture, electronics, etc.) will not be covered by the property hazard insurance carried by the property owner. In addition to renter’s insurance we highly recommend tenant liability insurance. Consult your assigned property manager for further information.

Your rent is due on the first day of every month. Per Nevada Law, it is considered late on the second day of the month. In most cases, late fees begin accruing on the second day of the month. There are several different ways for you to pay your rent, and we encourage you to pay online through your tenant portal. Please note that cash payments aren’t accepted due to security reasons. Payment options include (additional fees may be charged):

• Pay by ACH in tenant portal using your checking account
• Pay in tenant portal using credit/debit card
• Rent money voucher through tenant portal
• Pay with paper check/money order

Contact the office immediately, communication is key! Usually, arrangements can be made to effectively handle occasional unforeseen circumstances. Continual late payment or non-payment of rent can lead to non-renewal of the lease or possible eviction. All late payments must be paid in certified funds.

If a tenant addition is requested after the lease term has begun, an additional tenant may be considered but is also required to successfully fulfill the application process and receive approval. Unauthorized tenants residing at the property constitute a breach of the lease terms.

Evolve Nevada is open Monday through Friday, 8:00 am – 5:00 pm and our office staff is available to help you with maintenance issues and emergencies during that time. Should something happen after hours, please call (775) 685-7771 and our 24-hour phone service will assist you.

We will consider a situation urgent if there is an emergency that is dangerous to a person’s health or damage to property will result without immediate action being taken.

The following constitutes property emergencies:

• Flooding or water leaks that cannot be contained in a bucket
• No heat during the winter/ No air-conditioning in the summer
• Security issues such as broken door lock, broken windows, etc.
• No water (hot or cold)
• Clogged drains or broken faucets (in most cases)
• Broken toilet if there is no other working toilet
• Lockout – charges will be applied, and tenant will be responsible

The pet policy depends on the preference of the property owner but are usually allowed in single family residences. A pet administration fee is charged prior move-in. Prior to the approval of any pet, the applicant is also required to complete a pet screening process online. Unauthorized pets at the property constitute a breach of the lease terms.

If there is a need to enter the property, we will notify you at least 24-hours prior to the visit as required by Nevada Law. In the event of an emergency like; broken gas line, flood, fire, burglary, etc. the 24-hour notice to enter is not required by law.

We will always recommend personal property or “renter’s” insurance as your personal property (clothes, furniture, electronics, etc.) will not be covered by the property hazard insurance carried by the property owner. In addition to renter’s insurance we highly recommend tenant liability insurance. Consult your assigned property manager for further information.

Work orders, or maintenance issues, can be submitted two ways. Tenants can call the office and request maintenance, or tenants can submit a work order request on their tenant portal. Work orders will be addressed and handled as quickly as possible.

Once a lease is signed and input into our system, all tenants will be sent a link to activate their portal. The link is valid for 24 hours. If it is not activated in that time, or a tenant cannot access their portal, call the office. We can reset your portal and send a new link.